Frequently Asked Questions

 

Frequently Asked Questions (FAQ) - Scent Stories

1. What is Scent Stories?
Scent Stories is a curated perfume decant service, offering fragrance enthusiasts the opportunity to try out a wide range of perfumes without committing to full-sized bottles.

2. How do I use your service?
Browse our extensive collection, select the scents you’d like to try, and choose your desired decant size. We’ll then ship your selections directly to your doorstep.

3. What sizes are the decants available in?
We offer decants in 1ml, 3ml, 5ml, and 25ml sizes.

4. Are the perfumes authentic?
Absolutely! At Scent Stories, we guarantee the authenticity of every fragrance. We source our perfumes directly from reputable distributors and brands.

5. How long will my decant last?
This varies depending on the size of the decant and frequency of use. For example, a 1ml vial offers approximately 10-12 sprays.

6. Do you offer niche or rare fragrances?
Yes, we pride ourselves on offering both mainstream and niche fragrances, including some hard-to-find gems.

7. Can I request a specific fragrance not listed on your site?
We’re always looking to expand our collection. If there’s a particular scent you’re after, let us know, and we’ll do our best to source it.

8. How should I store my decants?
To preserve the fragrance’s integrity, store your decants in a cool, dark place away from direct sunlight and temperature fluctuations.

9. What if I don’t like the scent I ordered?
Decants are a great way to experiment. If a particular scent isn’t to your liking, it offers insights into your preferences, helping refine your future choices.

10. Do you ship internationally?
Currently, we focus on local deliveries. However, we’re working on expanding our shipping options.

11. Can I return or exchange a decant?
Due to the nature of our product, we can’t accept returns or exchanges. However, we’re committed to ensuring your satisfaction, so please contact us with any concerns.

12. How long does it take to process and ship my order?
Once you place an order, it typically takes 1-3 business days to process. Please note that we do not process or ship orders on weekends and public holidays. After processing, the shipping time will vary based on your location and the shipping option you choose. We strive to get your curated scents to you as quickly as possible!